Communication and Business Documents: notes

Methods

Post, courier, telephone, email, internet and social media. Choose by speed, cost, need for a written record and security.

Document trail

1. Enquiry: buyer asks about goods.
2. Quotation: seller states the price.
3. Order: buyer asks to buy.
4. Delivery note: lists goods delivered.
5. Invoice: the bill.
6. Credit note: reduces what the buyer owes (returns or errors).
7. Statement: summary of the account.
8. Receipt: proof of payment.

Discounts

Trade discount is taken off the list price. Cash discount is for quick payment.

Common mistake

A credit note is sent by the seller to reduce the debt, not to ask for more money.